As a valued patient of Australian Eye Specialists, it is important to us that you understand your rights and responsibilities.
You have a right to:
Receive considerate, respectful and non-discriminatory care
Be treated with dignity and consideration by others
Have your belief's, ethnic, cultural and religious practices respected
Have your privacy and confidentiality respected
Receive clear information about your healthcare, proposed treatment or services so that you can make an informed decision about your treatment
Participate in your healthcare decision making process
Obtain or ask for the name, professional status and qualification of your healthcare professional (please refer to https://www.ahpra.gov.au to search for your practitioner)
Refuse assessment or treatment
Seek a second opinion
Refuse to participate in educational or research programs/studies
Refuse the presence of health workers not directly involved in your care
Have another person advocate for you if you believe this will assist you in any way
Seek assistance from the Practice Manager if you are not satisfied with any services
Access to your medical record in accordance with the Information Privacy Act (Victoria)
You have a responsibility to:
Respect the privacy of others attending the clinics.
Participate in your care by informing your healthcare professional of all relevant information. If you do not understand the information provided, please ask to have it explained further.
Treat other service users and patients with respect and consideration
We always welcome feedback so that we can recognise staff involved when you have had a great experience. We also welcome constructive feedback so we can improve our service delivery. We care about our patients and how they experience our services at our clinics.
You are entitled to:
Fair investigation of your feedback/complaint/suggestion
Continued access to services after providing feedback (unless you have breached our Zero Tolerance Policy)